Commercial questions
Know which buyer questions matter and how your business currently appears.
- Representative query sets
- Mentions vs citations
- Competitor and recommendation patterns
Explore this workstream +
01Customer questions + baseline
Know where the opportunity sits.
Questions → Baseline → Gaps
What AI Search Visibility Means
Being named is different from being cited.
A brand can appear in an AI-generated answer without its website being linked.
It can also be cited as a source without being recommended.
Those are different outcomes.
We look at:
- whether your brand is mentioned
- whether your website is cited
- which pages are cited
- which third-party domains are cited
- how competitors appear
- which brands are recommended
- what context your business is associated with
- which queries matter commercially
The objective is to understand where your business currently sits in the AI search landscape and what is influencing that position.
Start With the Queries Customers Actually Ask
The first step is not “optimise for ChatGPT.”
It is understanding the questions that matter to the business.
We build a representative query set around commercial intent, which may include:
- category searches
- recommendation queries
- comparisons
- alternatives
- problem-aware searches
- brand searches
- competitor searches
- trust and reputation questions
- local recommendations
- use-case queries
- research questions that influence buying decisions
This becomes the baseline for measuring visibility over time.
Establish the AI Search Baseline
We test how the business currently appears across the relevant AI search experiences.
Depending on the market, that may include:
- ChatGPT
- Gemini
- Perplexity
- Google AI-powered search experiences
- other relevant search or answer platforms
We record:
- brand mentions
- citations
- cited URLs
- cited domains
- competitor presence
- recommendation position
- context and sentiment
- recurring source patterns
A single favourable screenshot is not enough.
AI-generated answers vary.
The goal is to identify patterns across a repeatable query set.